Company Information

This website is owned, operated, and managed by:

MC MOCCO SDN. BHD.
Business Registration No.: 202601000162 (1662260-K)
Business Address:
No. 51, Jalan Suria 2/2,
Taman Suria, 84700 Gerisek, Johor, Malaysia

Email: esmocco99@gmail.com

Effective Date: 01 April 2026

1. Acceptance of Terms

By accessing this website or purchasing from MC MOCCO SDN BHD, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms & Conditions.

If you do not agree, you must immediately cease using this website.

We reserve the absolute right to amend these Terms at any time without prior notice. Continued use of the website constitutes acceptance of any revised terms.

2. Product Information & Disclaimer

All products sold are cocoa powder and related consumable goods.

- All product descriptions, specifications, and images are provided on an “as is” and “as available” basis
- We do not warrant that descriptions, images, or other content are accurate, complete, or error-free
- Product color, texture, or packaging may vary without notice

Food Safety Disclaimer:
Customers are solely responsible for:

- Reviewing ingredients before consumption
- Ensuring suitability for their dietary needs or allergies
- Proper storage, handling, and usage of the product

MC MOCCO SDN BHD shall not be held responsible for allergic reactions, misuse, overconsumption, or improper storage of products.

3. Orders & Right to Refuse Service
- All orders are subject to acceptance at our sole discretion
- We reserve the right to refuse, cancel, or limit any order without providing a reason
- We may cancel orders suspected of fraud, resale abuse, or unauthorized distribution

Full payment must be received before order processing. We are not obligated to fulfill any order until payment is successfully cleared.

4. Pricing & Errors
- All prices are subject to change at any time without notice
- In the event of pricing, typographical, or system errors, we reserve the right to cancel or refuse any order, even after payment has been made
- If payment has been processed for a canceled order, a refund will be issued at our discretion

5. Shipping, Risk & Delivery
- Delivery timeframes are estimates only and are not guaranteed
- We are not liable for courier delays, customs clearance issues, or force majeure events

Risk Transfer:
All risk of loss or damage transfers to the customer once the order is handed over to the courier or marked as delivered.

We are not responsible for:

- Lost, stolen, or delayed shipments
- Incorrect delivery due to inaccurate customer information
- Damage occurring after delivery confirmation

6. Returns, Refunds & Chargebacks

All returns are strictly governed by our Return & Refund Policy.

- Returns without prior approval will be rejected
- Refunds are not guaranteed and remain at our sole discretion
- Shipping, handling, and transaction fees are strictly non-refundable

Chargebacks & Payment Disputes:
By making a purchase, you agree not to initiate chargebacks or payment disputes without first contacting us.

We reserve the right to:

- Dispute any chargeback with supporting evidence
- Suspend or blacklist customers who initiate fraudulent or abusive disputes
- Take further action where necessary to recover losses

7. Limitation of Liability

To the maximum extent permitted by law:

- MC MOCCO SDN BHD shall not be liable for any direct, indirect, incidental, punitive, or consequential damages
- This includes, but is not limited to, health-related issues, loss of profits, loss of business, or dissatisfaction with product expectations

Maximum Liability Cap:
Our total liability shall not exceed the amount paid by the customer for the product in question.

8. Indemnification

You agree to indemnify, defend, and hold harmless MC MOCCO SDN BHD from any claims, damages, liabilities, costs, or expenses arising from:

- Your misuse of the product    
- Your breach of these Terms
- Any violation of applicable laws or third-party rights

9. Intellectual Property

All website content, including text, images, logos, branding, and product materials, are the exclusive property of MC MOCCO SDN BHD.

Unauthorized use, reproduction, or distribution is strictly prohibited and may result in legal action.

10. Force Majeure

We shall not be held liable for failure or delay in performance due to events beyond our reasonable control, including but not limited to:

- Natural disasters
- Pandemics
- Supply chain disruptions
- Government actions

11. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by the laws of Malaysia.

- Any disputes shall first be resolved through good faith negotiation
- If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia

12. Contact Information

For any inquiries regarding these Terms & Conditions:

MC MOCCO SDN BHD
📧 Email: esmocco99@gmail.com