1. Scope

This Return & Refund Policy applies to all purchases made directly through the MC MOCCO website, operated by MC MOCCO SDN. BHD. By placing an order, you agree to the terms outlined below.

2. Return Eligibility

Returns and exchanges are only accepted within seven (7) calendar days from the date of delivery. Requests submitted after this period will not be considered.

To qualify for a return:

- Items must be strictly unused, unopened, and in resalable condition
- All original packaging, labels, seals, and accessories must be intact and unaltered
- Items must not show any signs of wear, damage, or tampering
- A valid proof of purchase is required

All return requests are subject to review and approval by MC MOCCO SDN. BHD. We reserve the right to reject any return that does not meet the above conditions.

To request a return, email us with your order details and reason. If approved, return instructions will be provided.
Returns sent without prior authorization will be refused and not processed.

3. Damaged, Defective, or Incorrect Items

Customers must inspect all items immediately upon delivery.

- Any claims for defective, damaged, or incorrect items must be reported within 48 hours of delivery
- Claims submitted after this period may be rejected
- Supporting evidence (e.g., photos or videos) may be required for verification

We reserve the right to determine whether a product qualifies as defective or incorrect before approving any replacement or refund.

4. Refund Policy

Refunds are not guaranteed and will only be issued if the return is approved and meets all requirements.

- Refunds will be processed only after the returned item has been received and inspected
- Approved refunds will be issued to the original payment method only
- Shipping fees, handling charges, and any applicable transaction fees are non-refundable
- Processing time is typically 7-14 business days, but delays may occur due to payment providers

We reserve the right to partially refund or reject any return that does not fully comply with our policy.

5. Non-Returnable Items

The following items are strictly non-returnable and non-refundable:

- Opened, used, or altered products
- Items damaged due to customer misuse, mishandling, or improper storage
- Items returned without approval or outside the return window

6. Return Shipping
- Customers are fully responsible for all return shipping costs and risks
- We are not liable for lost, damaged, or delayed return shipments
- Original shipping fees are non-refundable

Return shipping costs will only be covered by MC MOCCO SDN. BHD. if the error is verified to be on our part.

7. Limitation of Liability

MC MOCCO SDN BHD shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or inability to process a return or refund.

8. Contact Information

For all return and refund inquiries, please contact:

MC MOCCO SDN. BHD.
📧 Email: esmocco99@gmail.com